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FAQ York

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Why does my under-3 year old need a ticket when they attend for free?

The organisers need to know the numbers of people who are inside the exhibition at any one time for Health & Safety reasons.

Do I need to provide ID for concession tickets?

Yes, proof of age will be required for certain concession tickets.

Can we take pictures/video inside the exhibition?

Yes, pictures and videos are allowed, and even encouraged to share via social media.

Where are the toilets?

There is a set of toilets towards the end of the exhibition, just before the shop and exit.
There is a disabled access toilet available for visitors as well.

Do carers need a ticket?

Yes, they will be issued a ticket but attend free of charge.

How do I book a disabled access ticket?

These bookings need to be made directly with the exhibition staff. They can be contacted on york@vangoghexpo.co.uk.

How long will it take us to go through the exhibition?

The visit will take approximately one hour.

Is there a place to leave bags/coats?

There is no cloakroom facility in the building.

Are buggies allowed in the exhibition?

At busy times, buggies may not be allowed in the exhibition, but can be left in a designated area near the box office. These will be left at the owner’s own risk.

Do I have to queue to collect tickets that were pre-purchased on-line?

No. The e-mail confirmation ticket received is your ticket and enables access to the exhibition.

What if we arrive late/early?

Sales are for a specific time slot on the hour. You may be admitted 15 minutes before or after this time slot depending upon how busy the exhibition is at the time. If you are later than 15 minutes you may be admitted if space allows but we cannot guarantee this due to capacity control.

Is this exhibition suitable for children?

Yes, this experience appeals to all ages and is appropriate for the whole family.

How do we get to the exhibition?

Van Gogh: The Immersive Experience is located next door to the JORVIK Viking Centre in York’s Coppergate Centre. Plan you visit here

Covid19 Update: York and Leicester will both reopen on Thursday 3 December, and are booking until the 28th February 2021.Read more
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