FAQ York

Yes, this experience appeals to all ages and is appropriate for the whole family.

Sales are for a specific time slot on the hour. You may be admitted 15 minutes before or after this time slot depending upon how busy the exhibition is at the time. If you are later than 15 minutes you may be admitted if space allows but we cannot guarantee this due to capacity control.

No. The e-mail confirmation ticket received is your ticket and enables access to the exhibition.

At busy times, buggies may not be allowed in the exhibition, but can be left in a designated area near the box office. These will be left at the owner’s own risk.

There is no cloakroom facility in the building.

The visit will take approximately one hour.

‘Disabled access ticket is our concession ticket and you can book it on our website under buy tickets – York.

Yes, they will be issued a ticket but attend free of charge. Please contact us at dmyork@exhibitionhub.com to have the carer ticket issued

There is a set of toilets towards the end of the exhibition, just before the shop and exit.
There is a disabled access toilet available for visitors as well.

Yes, pictures and videos are allowed, and even encouraged to share via social media.

Yes, proof of age will be required for certain concession tickets.

The organisers need to know the numbers of people who are inside the exhibition at any one time for Health & Safety reasons.

There are detailed instructions on the website, but it is located on Highcross Street, across the street from the John Lewis. It is a 5 minute walk from the city centre, and approximately 15-20 minute walk from Leicester station. Plan your visit here