FAQ York
Van Gogh: The Immersive Experience is located Leicester at All Saints Church. Plan your visit here
Yes, this experience appeals to all ages and is appropriate for the whole family.
Sales are for a specific time slot on the hour. You may be admitted 15 minutes before or after this time slot depending upon how busy the exhibition is at the time. If you are later than 15 minutes you may be admitted if space allows but we cannot guarantee this due to capacity control.
No. The e-mail confirmation ticket received is your ticket and enables access to the exhibition.
At busy times, buggies may not be allowed in the exhibition, but can be left in a designated area near the box office. These will be left at the owner’s own risk.
There is no cloakroom facility in the building.
The visit will take approximately one hour.
These bookings need to be made directly with the exhibition staff. They can be contacted on york@vangoghexpo.co.uk.
Yes, they will be issued a ticket but attend free of charge.
There is a set of toilets towards the end of the exhibition, just before the shop and exit.
There is a disabled access toilet available for visitors as well.
Yes, pictures and videos are allowed, and even encouraged to share via social media.
Yes, proof of age will be required for certain concession tickets.
The organisers need to know the numbers of people who are inside the exhibition at any one time for Health & Safety reasons.
Yes, this experience appeals to all ages and is appropriate for the whole family.
There are detailed instructions on the website, but it is located on Highcross Street, across the street from the John Lewis. It is a 5 minute walk from the city centre, and approximately 15-20 minute walk from Leicester station. Plan your visit here
Sales are for a specific time slot on the hour. You may be admitted 15 minutes before or after this time slot depending upon how busy the exhibition is at the time. If you are later than 15 minutes you may be admitted if space allows but we cannot guarantee this due to capacity control.
No. The e-mail confirmation ticket received is your ticket and enables access to the exhibition.
At busy times, buggies may not be allowed in the exhibition, but can be left in a designated area near the box office. These will be left at the owner’s own risk.
There is no cloakroom facility in the building.
The visit will take approximately one hour.
Yes, for the next available entry. If you want a specific time and date, you are best to pre-book on line.
Yes, they will be issued a ticket but attend free of charge.
These bookings need to be made directly with the exhibition staff. They can be contacted on leicester@exhibitionhub.com.
Yes, the experience is fully accessible for wheelchairs.
The venue is a medieval church, and there are no public toilets on site.
Yes, pictures and videos are allowed, and even encouraged to share via social media.
Please check your spam and junk folders. If you still cannot find it, contact either leicester@exhibitionhub.com, or the ticket provider that you purchased it from.
Yes, proof of age will be required for certain concession tickets.
The organizers need to know the numbers of people who are inside the exhibition at any one time for Health & Safety reasons.