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FAQ Leicester

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When does the exhibition close?

The exhibition is booking to 31st December.

Why does my under-3 year old need a ticket when they attend for free?

The organizers need to know the numbers of people who are inside the exhibition at any one time for Health & Safety reasons.

Do I need to provide ID for concession tickets?

Yes, proof of age will be required for certain concession tickets.

What do I do if I can’t find my confirmation e-mail?

Please check your spam and junk folders. If you still cannot find it, contact either leicester@vangoghexpo.co.uk, or the ticket provider that you purchased it from.

Can we take pictures/video inside the exhibition?

Yes, pictures and videos are allowed, and even encouraged to share via social media.

Where are the toilets?

The are no public toilet facilities in the church. There will be a Portable Toilet available just outside the main entrance.

Is the building wheelchair accessible?

Yes, the experience is fully accessible for wheelchairs.

How do I book a disabled access ticket?

These bookings need to be made directly with the exhibition staff. They can be contacted on leicester@vangoghexpo.co.uk.

Do carers need a ticket?

Yes, they will be issued a ticket but attend free of charge.

Can we buy tickets on the door?

Yes, for the next available entry. If you want a specific time and date, you are best to pre-book on line.

How long will it take us to go through the exhibition?

The visit will take approximately one hour.

Is there a place to leave bags/coats?

There is no cloakroom facility in the building.

Are buggies allowed in the exhibition?

At busy times, buggies may not be allowed in the exhibition, but can be left in a designated area near the box office. These will be left at the owner’s own risk.

Do I have to queue to collect tickets that were pre-purchased on-line?

No. The e-mail confirmation ticket received is your ticket and enables access to the exhibition.

What if we arrive late/early?

Sales are for a specific time slot on the hour. You may be admitted 15 minutes before or after this time slot depending upon how busy the exhibition is at the time. If you are later than 15 minutes you may be admitted if space allows but we cannot guarantee this due to capacity control.

How do we get to the exhibition?

There are detailed instructions on the website, but it is located on Highcross Street, across the street from the John Lewis. It is a 5 minute walk from the city centre, and approximately 15-20 minute walk from Leicester station. Plan your visit here

Is this exhibition suitable for children?

Yes, this experience appeals to all ages and is appropriate for the whole family.

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